Welcome to Innkeeper User Guides

About This Guide

Welcome to the Innkeeper User Guides - your comprehensive resource for learning how to use the Innkeeper restaurant management system effectively.

These guides are designed to help restaurant staff and administrators understand and master all features of the Innkeeper application, from basic operations to advanced management tasks.

What is Innkeeper?

Innkeeper is a comprehensive restaurant management system that helps you:

  • Manage your menu - Organize categories, meals, and pricing
  • Handle orders - Create, track, and complete customer orders
  • Manage reservations - Book tables and track availability
  • Organize your space - Set up zones and tables for floor plan management
  • Track performance - Monitor orders and staff productivity (Administrators)
  • Manage staff - Add and manage employee accounts (Administrators)

Available Guides

For All Users

📖 Categories & Meals
Learn how to create and manage food categories and menu items, including pricing, descriptions, and organization.

📖 Menus
Understand how to create and manage menus for different times of day, seasons, or special occasions.

📖 Orders
Master the order creation and management process, from taking customer orders to tracking their status.

📖 Reservations
Learn how to handle table reservations, check availability, and manage bookings efficiently.

📖 Profile
Manage your personal account settings, update contact information, and change your password.

For Administrators and Owners

🛡️ Employees
Add, manage, and control employee access. Set roles and permissions for your team members.

📖 Halls & Tables
Set up your restaurant's floor plan by creating halls and adding tables with customizable sizes.

🛡️ Dashboard
View analytics and insights about your restaurant's performance, including order trends and staff metrics.

For Owners Only

🛡️ Account
Manage your Innkeeper subscription plan, view plan features, and access billing information. Choose between Trial, Basic, and Pro plans to match your restaurant's needs.

How to Use These Guides

Navigation

  • Use the sidebar menu on the left to browse all available guides
  • Click any guide title to view its full content
  • On mobile devices, tap the menu button (☰) to show/hide the sidebar

Language Support

All guides are available in both English and Ukrainian:

  • Switch languages using the language selector at the bottom of the sidebar
  • Your current language: English
  • Available languages: English 🇬🇧 | Українська 🇺🇦

Guide Structure

Each guide typically includes:

  • Overview - Introduction to the feature
  • Step-by-step instructions - How to perform common tasks
  • Common workflows - Real-world scenarios and solutions
  • Tips and best practices - Expert recommendations
  • FAQ - Frequently asked questions
  • Troubleshooting - Solutions to common problems

User Roles

Innkeeper has three user roles with different access levels:

Staff

  • Can access operational features (Orders, Reservations, Categories, Menus)
  • Can view and update their own profile
  • Cannot access employee management, analytics, or halls management

Administrator

  • Has full access to operational features
  • Can manage halls and tables
  • Can manage other employees
  • Can view analytics and dashboards
  • Can access all Staff features

Owner

  • Has full access to all features including Administrator features
  • Can access the Account page to manage subscription plans and billing
  • Can view current plan details and available features
  • Has ultimate control over the restaurant's Innkeeper account

Note: Admin and Owner guides are marked with a shield icon 🛡️ in the sidebar.

Getting Started

If you're new to Innkeeper, we recommend reading the guides in this order:

  1. Profile - Set up your personal account
  2. Categories & Meals - Learn about your menu structure
  3. Menus - See how meals are organized into menus
  4. Zones & Tables - Understand your restaurant's layout
  5. Orders - Master the order creation process
  6. Reservations - Handle table bookings

For Administrators: 7. Employees - Learn how to manage your team 8. Dashboard - View performance analytics

Key Features of These Guides

✅ Comprehensive - Detailed coverage of every feature
✅ Practical - Real-world examples and scenarios
✅ Visual - Clear instructions with step-by-step guidance
✅ Searchable - Easy to find what you need
✅ Bilingual - Full support for English and Ukrainian
✅ Always Available - Access anytime you need help

Tips for Learning

Take it step by step:

  • Don't try to learn everything at once
  • Focus on the features you'll use daily
  • Refer back to guides as needed

Practice as you learn:

  • Try each feature as you read about it
  • Use test data to experiment safely
  • Ask questions if something is unclear

Bookmark important sections:

  • Use your browser's bookmark feature
  • Note frequently-used procedures
  • Share helpful sections with colleagues

Need Additional Help?

While these guides cover most features and scenarios, if you encounter issues not addressed here:

  • Check the FAQ section in each guide
  • Review the Troubleshooting section for common problems
  • Ask your administrator if you're a staff member
  • Contact support for technical issues

Guide Updates

These guides are regularly updated to reflect:

  • New features and improvements
  • User feedback and suggestions
  • Common questions and issues
  • Best practices and recommendations

Last Updated: November 2025

Subscription Plans

Innkeeper offers three subscription plans to match your restaurant's needs:

Trial

  • Limited time access to test the system
  • All core features available
  • Perfect for evaluating Innkeeper

Basic

  • Full access to essential features
  • Suitable for small to medium restaurants
  • Includes orders, reservations, and menu management

Pro

  • All Basic features plus advanced capabilities
  • Enhanced analytics and reporting
  • Priority support
  • Ideal for busy restaurants with complex needs

Note: Only restaurant Owners can view and manage subscription plans through the Account page.

Quick Reference

For daily operations:

  • Orders → Create and manage customer orders
  • Reservations → Book and manage table reservations

For menu management:

  • Categories & Meals → Organize your food items
  • Menus → Create meal collections

For setup and configuration:

  • Halls & Tables → Set up your floor plan (Admin and Owner)
  • Employees → Manage staff (Admin and Owner)
  • Account → Manage subscription plan (Owner only)

For monitoring:

  • Dashboard → View analytics (Admin only)

Ready to get started? Choose a guide from the sidebar to begin learning!